How can I measure my wrist?
If you have a printer and a pair of scissors, we recommend printing out our virtual sizing guide (link at bottom of page/website, and in all product descriptions) and “trying on” bracelets to determine your best fit.
However, you can also measure your wrist. Use a soft measuring tape (aka dressmaker’s tape), take a snug measurement of your wrist starting at the 0. Order the size closest to your wrist, and if it's in-between/a close call, order the size up. If your ID is too tight, it will be uncomfortable, and more prone to being damaged.
Alternately, if you do not have a soft measuring tape, you can use a piece of string, ribbon, or floss, wrap it around your wrist and then lay it flat next to a ruler to determine your wrist size.
Can I swim and shower in my Poppy ID?
Yes. However, your Poppy ID is like any other piece of fine jewelry. It will behave best if worn only in dry environments (aka not water), and sung lullabies gently at the stroke of midnight.
If you for any reason take it off, we recommend keeping it far away from standing/still water, wet countertops, and/or potentially corrosive materials.
Do you ship internationally?
At this time, we do not. If you live outside the USA and would like a Poppy ID, please e-mail us at email@example.com and we will be sure to let you know when we ship internationally!
I have sensitive skin. Do you offer a hypoallergenic option?
Our Signature Line sterling silver bracelets or Luxe Line solid 14k gold bracelets are recommended for sensitive skin, as silver and solid gold are typically gentle on sensitive skin. Read more about hypoallergenic jewelry here. And, if for any reason, your skin is bothered by a Poppy ID, send it back. We want you to ensure that you are 100% satisfied with your Poppy ID, and are healthy in general!
What are Poppy ID's made of?
Poppy Tots bracelets come in sterling silver only, while our Poppy Signature bracelets are available in sterling silver or gold plate. Poppy Luxe bracelets are made of solid 14k gold.
Why is there such a big price difference between solid gold bracelets and solid silver bracelets?
Silver and gold, as raw materials, are vastly different. Purchasing raw gold is literally (no exaggeration) 50x more expensive than purchasing raw silver. This results in a final, solid gold product for consumers that is 50x more expensive than a solid sterling silver product.
Can I use my FSA/HSA account to buy a Poppy Medical ID?
You can use any debit or credit card to purchase a medical ID from Poppy Medical, but whether or not your FSA/HSA will deem it a valid purchase is not up to us. Speak with a representative from your account to determine this, if necessary. Personally, as a diabetic, when purchasing a medical ID I've never wanted to go through the headache of submitting it for FSA/HSA, so I just buy it personally, as if I am buying a new pair of shoes or a sweater online.
Is it necessary to engrave my name on my ID bracelet?
That’s a personal decision. The most important thing is to have information that will save your life. Yes, it may be helpful to have your name on the ID for a variety of reasons, but not all bracelets can fit a ton of text. (If we enlarged the bracelets to fit more text, the bracelet itself would become too big and clunky.)
I'm not sure what to engrave on the back of my bracelet. What should I do?
Speak with your doctor or a healthcare professional about it. Particularly if you're not sure if you need to list a certain drug allergy/medication you're taking. If you write in a custom engraving, please add your email address or a phone number to your order (in a comment), and if there are any issues with the actual wordage, we will contact you.